Terms of Use

Last updated: November 6, 2025

1. Agreement to Terms

By accessing or using the multisim.space mobile application and services (the "Service") provided by multisim.space Limited ("we," "our," or "us"), you agree to be bound by these Terms of Use ("Terms"). If you do not agree to these Terms, please do not use our Service.

We reserve the right to modify these Terms at any time. Your continued use of the Service after any changes constitutes your acceptance of the new Terms.

2. Eligibility

You must be at least 18 years old to use our Service. By using the Service, you represent and warrant that:

  • You are at least 18 years of age
  • You have the legal capacity to enter into these Terms
  • You will comply with all applicable laws and regulations
  • All information you provide is accurate and complete

3. Account Registration

To use certain features of our Service, you must register for an account. You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain and update your account information to keep it accurate
  • Maintain the security of your account credentials
  • Accept responsibility for all activities that occur under your account
  • Notify us immediately of any unauthorized use of your account

4. Service Description

multisim.space provides virtual phone number services that allow you to:

  • Obtain and manage virtual phone numbers
  • Make and receive calls and messages through our Service
  • Use multiple virtual numbers on a single device
  • Protect your privacy by using virtual numbers instead of your personal number

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice.

5. Acceptable Use

You agree not to use the Service for any unlawful purpose or in any way that could damage, disable, overburden, or impair the Service. Prohibited activities include, but are not limited to:

  • Violating any applicable laws or regulations
  • Infringing upon the rights of others
  • Transmitting spam, unsolicited communications, or fraudulent messages
  • Harassing, threatening, or abusing others
  • Impersonating any person or entity
  • Collecting or storing personal data about other users without authorization
  • Using the Service for any illegal or fraudulent activities
  • Interfering with or disrupting the Service or servers
  • Attempting to gain unauthorized access to any part of the Service
  • Reverse engineering, decompiling, or disassembling the Service

6. Payments and Billing

Certain features of our Service may require payment. You agree to:

  • Pay all fees associated with your use of paid features
  • Provide valid payment information
  • Authorize us to charge your payment method for all applicable fees
  • Notify us of any changes to your payment information

All fees are non-refundable unless otherwise stated or required by law. We reserve the right to change our pricing at any time, with notice to existing subscribers.

7. Intellectual Property

The Service, including its original content, features, and functionality, is owned by multisim.space Limited and is protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

You may not copy, modify, distribute, sell, or lease any part of our Service without our prior written consent. You may not reverse engineer or attempt to extract the source code of the Service.

8. User Content

You retain ownership of any content you transmit through our Service. However, by using the Service, you grant us a worldwide, non-exclusive, royalty-free license to use, store, and transmit your content as necessary to provide the Service.

You are solely responsible for your content and warrant that you have all necessary rights to transmit such content through our Service.

9. Privacy

Your use of the Service is also governed by our Privacy Policy. Please review our Privacy Policy to understand our practices regarding the collection and use of your information.

View Privacy Policy →

10. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice, for any reason, including if you breach these Terms.

You may terminate your account at any time by contacting us or using the account deletion feature in the Service. Upon termination, your right to use the Service will immediately cease.

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES of MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, secure, or error-free, or that defects will be corrected.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MULTISIM.SPACE LIMITED SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

Our total liability to you for all claims arising from or related to the Service shall not exceed the amount you paid to us in the 12 months preceding the claim.

13. Indemnification

You agree to indemnify and hold harmless multisim.space Limited, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any rights of another.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the new Terms on this page and updating the "Last updated" date. Your continued use of the Service after such modifications constitutes your acceptance of the modified Terms.

16. Contact Us

If you have any questions about these Terms of Use, please contact us:

multisim.space Limited

Email: [email protected]

86-90 Paul Street
London, EC2A 4NE
United Kingdom