Privacy Policy

1. Introduction

Welcome to multisim.space Limited ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Data

We collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Account registration information
• Payment and billing information
• Profile information and preferences
• Communications you send to us (support requests, feedback)

2.2 Derivative Data

When you access our Service, we automatically collect certain information, including:

• IP address and location data
• Browser type and version
• Operating system information
• Device information (device ID, model, manufacturer)
• Access times and dates
• Pages viewed and features used within the Service
• Usage patterns and preferences

2.3 Communication Data

For the purpose of providing our virtual number and communication services, we may collect:

• Call logs and call metadata (duration, timestamps, numbers called)
• Message content and metadata for messages sent through our Service
• Contact information stored in your device (with your permission)

2.4 Financial Data

We collect payment information necessary to process transactions, including:

• Payment card information (processed securely through third-party payment processors)
• Billing address
• Transaction history
• Subscription and plan information

3. Use of Your Information

We use the information we collect for the following purposes:

• Service Provision: To create and manage your account, provide virtual numbers, and enable communication services
• Communication: To process calls and messages, deliver notifications, and facilitate communication between users
• Transaction Processing: To process payments, manage subscriptions, and handle billing
• Customer Support: To respond to your inquiries, provide technical support, and address service issues
• Service Improvement: To analyze usage patterns, improve our Service, and develop new features
• Security: To protect against fraud, unauthorized access, and ensure the security of our Service
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Marketing: To send you promotional materials, updates, and relevant information (with your consent, where required)
• Research and Analytics: To conduct research, analytics, and generate reports about Service usage

4. Disclosure of Your Information

We may share your information in the following circumstances:

4.1 By Law or to Protect Rights

We may disclose your information if required by law, regulation, legal process, or governmental request. We may also disclose information to protect the rights, property, or safety of multisim.space Limited, our users, or others.

4.2 Third-Party Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Payment processors
• Cloud storage and hosting providers
• Communication service providers
• Analytics and data analysis services
• Customer support platforms
• Marketing and advertising services

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information.

4.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

4.5 Affiliates and Business Partners

We may share information with our affiliates and business partners to offer you additional products, services, or promotions that may be of interest to you.

5. Security of Your Information

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Employee training on data protection
• Compliance with industry security standards

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: The right to access and receive a copy of your personal information
• Rectification: The right to correct inaccurate or incomplete information
• Erasure: The right to request deletion of your personal information
• Restriction: The right to restrict processing of your information
• Portability: The right to receive your information in a structured, commonly used format
• Objection: The right to object to processing of your information
• Withdraw Consent: The right to withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Policy for Children

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate measures to ensure that your information receives an adequate level of protection in accordance with this Privacy Policy.

10. Controls for Do-Not-Track Features

Most web browsers and mobile operating systems include a Do-Not-Track ("DNT") feature or setting that you can activate to signal your privacy preference. We do not currently respond to DNT browser signals or mechanisms. However, we respect your privacy preferences and provide you with control over your information through the settings available in our Service.

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your use of our Service. You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Service.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: